Refund Policy

1. Free trials

Every new workspace starts with a free trial. You are not charged during the trial, and you can cancel before it ends at no cost.

2. Subscriptions

Paid subscriptions are billed in advance for each monthly or annual period. When you cancel, your subscription stays active until the end of the period you have paid for and does not renew.

3. Change of mind

We do not provide refunds or credits for change of mind, for partly used billing periods, or for unused user seats, except where required by law.

4. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the Service has a major failure, you may be entitled to a refund for the unused portion of your subscription. For other failures, we will fix the problem within a reasonable time or, if we cannot, provide a refund or credit as required by law.

5. Billing errors

If you have been charged incorrectly, such as a duplicate payment or a charge after a valid cancellation, tell us within 60 days and we will refund the incorrect amount.

6. How to ask

Email digitalboss@digitalways.com.au with your business name, workspace address and the invoice concerned. Approved refunds are returned to the original payment method, usually within 10 business days.

Digital Ways and E-Solutions (ABN 15 630 390 822)